Refund Policy

Refund & Return Policy

Last updated: 30 October 2025

We’re sorry to hear that you’re not fully satisfied with your purchase.
At Elastra, our goal is to help every customer achieve positive results and a great experience.

Because our products are dietary supplements, they are considered hygiene-sensitive items. For safety and health reasons, opened bottles cannot be returned.
Instead, we offer a 90-day money-back guarantee — so you can try Elastra risk-free.

1. 90-Day Money-Back Guarantee

We stand fully behind the quality of our products.
If you are not satisfied with your results within 90 days of receiving your order, you can request a refund under our money-back guarantee.

📩 Contact us within 90 days of receiving your order at support@tryelastra.com or via our contact form (link to be added).
Please include your order number and a short note describing your experience.

In most cases, you will not need to return the product, unless specifically requested by our team.

Once your request is approved, your refund will be issued within 14 business days to the original payment method.

2. Cancelling an Order

Want to cancel your order?
You may cancel within 24 hours of placing it, as long as it has not yet been processed or shipped.

Email support@tryelastra.com with your order number and the subject line “Order Cancellation”.

If your order has already shipped, it can no longer be cancelled — but you can still take advantage of our 90-day money-back guarantee.

3. Returns (If Agreed Upon)

In exceptional cases, a return may be approved — for example, in the event of a shipping error or when explicitly authorised by our support team.

If a return is approved:

  1. Contact us first at support@tryelastra.com or via our contact form.

  2. We’ll send you the return instructions and the correct return address.

Unless the error was ours, return shipping costs are the customer’s responsibility.
Please always use a tracked shipping method, as we cannot be held responsible for lost parcels.

A return will only be accepted if:

  • The product is unopened and in its original condition

  • The product shows no signs of use

  • All labels, seals, and packaging remain intact

4. Refunds

Once your refund request or authorised return is approved, your refund will be processed within 14 business days through your original payment method.

If your refund appears delayed:

  • First, check your bank account or card statement

  • Then contact your bank or credit card provider, as some financial institutions take a few extra days to process refunds

5. Important Notes

  • Opened or used products cannot be returned for hygiene and safety reasons.

  • Returns sent without prior approval by email or contact form will not be processed.

  • Our 90-day money-back guarantee applies only to orders placed directly through elastra.com.

  • We reserve the right to decline a refund or guarantee claim in cases of misuse or abuse of the policy.

6. Contact Us

For all refund requests or questions, please contact our customer support team:

📧 Support@tryelastra.com
📝 Or via our contact form (link to be added)

Our team typically responds within 2 to 6 hours.